Online Scheduling

We only service

Appliances

We are your local Samsung factory trained and authorized servicer.

Call us:	905-728-4043
Text us:	905-728-4043

Email: info@hanksappliance.com

This form is to gather a little basic information to qualify your repair before you can proceed to book an appointment. Successful completion of the form will advance you to the appointment booking site. None of the information entered here is transferred to the booking application.

Is the appliance at an address in Durham Region *

Please pick one

Yes

Unsure

Thank you for choosing Hanks Appliance Service. We only service the Durham region. Restart the form

If you are unsure please confirm your appliance repair address and call back. Restart the form

What brand is the appliance? *

Please pick one

Samsung (any)

Kenmore (confirm model starts with 592)

Other

Thank you for choosing Hanks Appliance Service. We only service Samsung appliances. Restart the form

Is the appliance under warranty? *

Yes

Unsure

Have you already placed a service call with the warranty company? If yes your service is in process. If not please contact the warranty company. In the event it is Samsung you can call 1-800-726-7864. Restart the form

Warning: If you are unsure of warranty status be aware that any appointment booked will be for a non-warrantee service call. You will be responsible for payment of service as technicians are not able to identify warranty status or change service call status. Restart the form

Cell Phone Number *

Select your cell phone carrier. We require this information in order to send you a form for service through text. *

What best describes you the person booking the appointment *

Home Owner

Landlord (we must have a credit card on file)

Property Management (we must have a credit card on file)

Tenant (you must have the landlord call or be paying yourself)

How will you be paying? (We do not prefer cash and minimum charge is $99 plus HST) *

Debit

Visa

Mastercard

Cash

Will the person responsible for payment be onsite *

Yes (The person onsite must be able to make decision on payment)

No (The office will call to pre-approve credit card payment)

If the appliance is a washer / dryer is it stacked? *

Not a washer / dryer

Yes

Are you able to unstack them prior to the visit? *

Yes

Thank you for choosing Hanks Appliance service, we require the units to be unstacked. Restart the form

If the appliance is a refrigerator is the freezer working properly *

Not a fridge

Yes

Thank you for choosing Hanks Appliance service, we do not repair freezers on refrigerators. Restart the form

We require you to abide by the responses made in this form. We require you to wear a mask prior to answering the door and during the service call. We require you to inform us of any health changes prior to service call. We reserve the right to cancel or refuse any appointment not conforming to these terms of service. You agree to receive follow up text messages relating to this service request. I agree with the terms of service.

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Online Booking Criteria